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Regional delivery team member survey

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Dear Regional Delivery Team members,

In 2016, there will be three workshops (one in each region) with all Regional Coordinators. The goal of the workshops is to develop and (where possible) improve the way the regions are supported through the Regional Coordinators and their Teams. You will appreciate that it will not be possible to bring every team member to the workshops for cost reasons, but we do want to hear your voice.

Below is a short questionnaire which will help us understand better how the work across all the regional delivery teams is working. Please give us your replies by 13 December.

If you are a member of more than one regional, please feel free to submit an additional survey.
  
View: 

1. Select your region

 Americas
 10 (38%) 
 
 Asia-Pacific
 (31%) 
 
 Europe Middle East and Africa
 (31%) 
 

Total: 26

2. Select your regional delivery team

 Chapter Development
 (15%) 
 
 Educational Programmes
 17 (65%) 
 
 Risk Management
 (8%) 
 
 Training and Quality Assurance
 (12%) 
 

Total: 26

3. How clear are you about your role and about what is expected of you?

 I am crystal clear about my role
 (23%) 
 
 I am clear about my role
 13 (50%) 
 
 I am not clear about my role
 (27%) 
 
 I am not clear at all about my role
 (0%)  

Total: 26

4. What are your expectations of your Regional Coordinator?

 Pass along important information and communications from International Organize the RDT members/make sure they are doing what they have agreed to do Bring pertinent issues ID'd by the RDT to the Region/International attention
 (4%) 
 
 I expect them to guide the team towards the need of the region and to represent the team at the meetings
 (4%) 
 
 1) that they exist, to start with 2) that they don't change all the time 3) more contact 4) better orientation
 (4%) 
 
 timely coordination, updating of new information, be the one to drum up participants/ensure they are on top of their NRMs and local RM requirements TIMELY booking/heads up
 (4%) 
 
 My role is Coordination of the IPP in the region. Every year I start to contact the NAs that are supposed to host an IPP, but I find always the same problems, summed up as follows: - new NAs (intending for "new" those that never hosted an IPP) usually cancel their availability to host - old NAs sometimes have to cancel due to budget problems, impossibility to find a PO, tiredness etc - may Nas answer to my request only after 2 or 3 mails and thanks to the support of the Chapter Development coordinator etc. So I'm not sure that NAs know the role of the RDT and especially my role, although every time I explain the reasons of the contact. Besides, at the NARs meeting during the Easter RTF, some NAs "pop up" all of a sudden with a new proposal, without ever having contacted the team. So, what's my role and are we having support from the RECO in this work? The programme should have a greater support to involve more NAs (besides, it's the second year without any training at the RTF.
 (4%) 
 
 * Regularly share relevant information discuss with the rest of the Regional Coordinators or other parties, specially information from the TQA Committee * Generally assist us on the development of our work *
 (4%) 
 
 Let me know what is happening internationally-- in the International Committee for Programmes but also with the rest of the organization. Its nice to hear what other regions are doing. The ReCo should arrange team meetings, organize programme support throughout the year, and help with communicating to other parts of the organization.
 (4%) 
 
 I just got assigned in my role, so what I expect from my ReCo is guidance (which has already been offered), support in anything that may come along.
 (4%) 
 
 Well I am the regional coordinator- but clear communication, direction, and support to get this done
 (4%) 
 
 We have skype meetings, which are great, but those are more useful for promoters. I would be very happy if the PR Advisors and Chapter Development Trainer could have more exchange too.
 (4%) 
 
 Being approachable and supportive, willing to explore different solutions together.
 (4%) 
 
 Contact my assigned programmes to reach out and offer support.
 (4%) 
 
 Keeping us in the loop of what's going on in our group (if someone has special tasks, if there are problems, maybe asking to share best practices..) but also in the standing committees so to have a clear overview of where we are going. To coordinate us as regional team (giving us deadline, work to do during the year, feedbacks if we're doing something ok or not..)
 (4%) 
 
 Regular updates, working as link to committee etc. informing about anything new, making sure team members know what they're doing. Being a whip when necesssry
 (4%) 
 
 I expect the Reco to be in communication with all national risk managers, to provide support for RM issues and questions, to help NRMs decide issues that are unclear.
 (4%) 
 
 To tell me what I need to do and when I need to do it. To give info maybe more often than too seldom.
 (4%) 
 
 I am new in the Mosaic Team. I find the team pretty well coordinated. We have a buddy system whereby the new one can be paired with another expert in the region or another country. However, it would be nice if we can also get reports on the results of the Mosaic Project that were completed. Or just briefly to get a feedback of how the project was after we the Mosaic Experts have assisted in the Mosaic preparation through the worksheet assessment.
 (8%) 
 
 To send me updates regularly, especially the latest updates of each Programmes
 (4%) 
 
 I would like my regional coordinator to help me to push possible hosting for my training program of specialty, IPP, which isn't as strong/frequent as other programs in Asia Pacific. I would also like to have him or her help us to bridge synergies between IPP and MOSAIC programs by clueing us into the development and hosting plan for the region and how we can fit in to strengthen that.
 (4%) 
 
 Give guidance to the team Coordinate the various roles and responsibilities Have (or have access to) all the answers! Timely communication
 (4%) 
 
 That they communicate regularly.
 (4%) 
 
 Build a community of trainers Delegate responsibilities among team members Answer team members questions
 (4%) 
 
 More alignment calls with peers Materials ans tools to be used A Promotional visit report form so we can have a document with all steps of a promotional visit and a documento with all actions taken per PA
 (4%) 
 

Total: 24

5. What do you expect of other delivery team members?

 Attend team calls monitor and assist NAs and Chapters within the region with hosting, sending, and understanding of policy Enforce policy as applicable with in the region execute program trainings within the region Serve as program experts within the region
 (4%) 
 
 I expect them to fill the expectations of what the region needs, nowadays I believe it´s training Educational Programmes CISVers and support the programmes, also creating tools towards these goals
 (4%) 
 
 1) share best practices 2) support 3) discussion 4) feedback
 (4%) 
 
 respect for each other's areas, professionalism in class and outside
 (4%) 
 
 The group is too little for such a big region (3 "historic" members + 2 new entries, mainly devoted to staff training). Everybody does his/her best, but I feel the quality is falling down in some cases.
 (4%) 
 
 * Regular updates on their work * General support if needed * Coordination for cohesive actions
 (4%) 
 
 Participate throughout the year in team activities (meetings, emails, facebook threads, sharepoint documents), run trainings at RTFs, and work on support material as needed.
 (4%) 
 
 Mainly support each other and be able to work as a team.
 (4%) 
 
 Participation, engagement, showing up to conference calls, staying in touch with their program contacts, be available for training, and following and upholding set procedures and rules
 (4%) 
 
 more exchange
 (4%) 
 
 Support and sharing of their experiences to help develop our collective support as a group.
 (4%) 
 
 Everyone doing their job.
 (4%) 
 
 communication (if they can or cannot take on a role/task), sharing best practices, be more a team..
 (4%) 
 
 Holding up their part but also collaborating, taking initiative, supporting each other
 (4%) 
 
 Coordination and communication
 (4%) 
 
 I don't have any expectations on the rest of the team since I feel that our work is very individual and actually not team-work, at all! I work as a promoter for another NA. Actually, maybe it would be easier if the members that are more experienced in the team could take a step back when we meet. The people that have alot of experience have another way of addressing the situation, and maybe also assume that everyone else follow their arguments, when some people might not even know what they are talking about. This is difficult, off course, but maybe a well facilitated meeting will do the trick! A meeting where the ReCo or the Senior Manager is taking the most active role - not an experienced member of the team doing all the talking!
 (4%) 
 
  Sharing related information. Sharing new training materials or techniques in facilitating Mosaic workshop. Skype discussion. Accessibility to latest projects that were successfully completed since some Mosaic projects can be done similarly in different counties. In this way, projects can be easily assessed and approved if it has been successfully done in other countries.
 (8%) 
 
 To keep each other updated
 (4%) 
 
 To share training materials, and possibly to collaborate every so often at join sessions during the training forum. I also expect us to have meaningful - and not rushed - evaluations post regional training forum. Sometimes we really are pressed for time, but we do need to make it a point to sit down as a group to discuss.
 (4%) 
 
 To be available Contribute to discussions Maintain communication As with any yeam, be supportive when needed
 (4%) 
 
 That they care about what we are doing and work together.
 (4%) 
 
 Share knowledge and best practices
 (4%) 
 
 Alignment Sharing ideas, initiatives, tools and materials
 (4%) 
 
 Be able to work together
 (4%) 
 

Total: 25

6. What are aspects of your role, if any, that you feel unclear about?

 I feel unclear on what exactly we should be doing... besides delivering trainings.
 (4%) 
 
 none
 (4%) 
 
 I´m not sure about what the Region expects about the Team, if we don´t know about the team we will not be sure of the our roles
 (4%) 
 
 1) how to help a PA better
 (4%) 
 
 who's coordinating?
 (4%) 
 
 See above.
 (4%) 
 
 * The relevance of my work with the rest of the work the other Delivery Teams are developing, and how it impacts in the Americas * Similarities and differences of what the two other TQA Delivery Teams are developing in their regions
 (4%) 
 
 Its unclear how much control we have over what content we train on. The curriculum is great but no one checks that we trained on the right things or that we know the correct rules. That's a little weird. We should have to submit a schedule with a brief summary of each training session. Basically, the thing that's unclear is how the international committee is helping us with the implementation. Maybe the curriculum is what counts as information coming from them. They're supposed to be our boss but we don't hear from them that often.
 (4%) 
 
 some of my duties
 (4%) 
 
 How to communicate with everyone, how the RDTs are supposed to work together and what the CD RECO is supposed to do to make this happen
 (4%) 
 
 I'm never clear about the PR advisor Role. I Understand that PAs and NAs can contact us. but they never did so far.
 (4%) 
 
 Sometimes when I'm asked questions that I don't know or in aspects I haven't been involved in before. But then I usually resort to out RECOs for support.
 (4%) 
 
 N/A
 (4%) 
 
 After almost 3 years I think my role feels clear.
 (4%) 
 
 quite clear
 (4%) 
 
 My role as Reco with other Recos from other regions should be more collaborative. Also my role as Reco with the TQA.
 (4%) 
 
 I need to know what is expected of me! I need to know what the Regional Coordinator expects of me!
 (4%) 
 
 Nothing - I am pretty clear about my role.
 (8%) 
 
 None
 (8%) 
 
 What I'm doing when I'm not training at the RTF. We often get emails about supporting programs, but the two programs I'm able to - Seminar Camp and IPP - I haven't been assigned to a camp yet. Hence, I'm pretty inactive if it doesn't involve responding to discussions happening with IO, the RTF, or International Staff Trainings for IPP.
 (4%) 
 
 Lines of communication Structure and variations, if any, between regions Sharepoint Available resources and access to them Cross team communication and sharing information
 (4%) 
 
 Pretty much all of it.
 (4%) 
 
 how to report the progress of my PA
 (4%) 
 
 Besides delivering a training, I'm not clear whether I have other roles.
 (4%) 
 

Total: 26

7. What are the things that work well in your team? Please indicate working practices, e.g. in relation to collaboration and knowledge sharing.

 we collaborate well, and share ideas and information (issues, solutions, etc.)
 (4%) 
 
 Training sessions, planing and specially giving simultaneously training for RTFs (ex. Village + YM trainers preparing one big training only)
 (4%) 
 
 too many different episodes on the process
 (4%) 
 
 working relationship between the trainers
 (4%) 
 
 Availability of all the group, but we are really too few and each one of us has other duties as volunteer.
 (4%) 
 
 * Division of tasks * Balance of knowledge and competencies
 (4%) 
 
 Monthly meetings- keeps the positive group feeling going, knowledge sharing, updates from international from our ReCos, helps make sure people understand what's going on. Facebook group- informal communication throughout the month Emails- more formal communication from ReCos, document sharing Sharepoint- only a few people use it consistently so most documents are pulled and shared via email.
 (4%) 
 
 team FB group, program support process is mostly good, members are always excited to do training, we have lots of resources and docs in SharePoint but still have some resistance to using it, we have calls every other month where we get a lot covered
 (4%) 
 
 regular Skype meetings
 (4%) 
 
 Many send e-mails to the group as a whole asking things, or sharing specific situations, which is usually very helpful, since we all propose ideas and suggestions. Also we have a regular team call every once in a while so we can all touch base and share concerns and/ or achievements.
 (4%) 
 
 Meeting on GoTo is always great!
 (4%) 
 
 At the beginning, as the group had to be formed, there were more skype calls, emails, files to prepare and it felt nice - now I think it's more "individual" work.
 (4%) 
 
 Not sure, feels quite quiet
 (4%) 
 
 Regular meetings, RM communications to NRM, our area in CISV Resources, the IRF database
 (4%) 
 
 At the moment, I do not think that anything is working within the team. I think this has to do with the previous ReCo not having had enough time for the job and also because the Senior Manager quit.
 (4%) 
 
  We just started a Buddy system - two Mosaic experts pair up to assess a submitted proposal. This is also to help a new member or a newcomer in the team. This makes the assessment of Mosaic worksheet (proposed project) richer and effective to achieve the goals of the program.
 (8%) 
 
 We work well when we see each other (not virtually)
 (4%) 
 
 Having people give their availabilities well in advance and being understanding when life gets a little bit busy and we're unable to give immediate attention to certain things. Another thing that works is that we tend to work in pairs (at least for IPP). So I am more heavily in contact with the chairperson and my partner for IPP, which allows us to give proper attention to the few programs that we host in the regions.
 (4%) 
 
 Everyone is very friendly
 (4%) 
 
 Everyone is great at getting back to me.
 (4%) 
 
 Sub team for IPP is very necessary
 (4%) 
 
 I dot feel part of a team itself, I have an individual role with few contacts with the reco and alt-reco
 (4%) 
 
 Collaboration, communication, and knowledge sharing
 (4%) 
 

Total: 24

8. What are the things that you think should improve in the way your team works? Please indicate working practices that should be improved or added.

 better attendance at meetings/responses to team emails
 (5%) 
 
 Become a little more clear what are expected from us.
 (5%) 
 
 regular meetings/skypetalks more shared info more sharing of global conference results
 (5%) 
 
 coordination, in a timely manners, from the recos
 (5%) 
 
 More people, more support at regional level to involve all NAs in the programme.
 (5%) 
 
 * More regular meetings * The use of sharepoint, if available for delivery teams, or any other platform to share our work and updates
 (5%) 
 
 Some members don't communicate very much via email so you don't know what they're working on or if they are even working on anything at all.
 (5%) 
 
 More regular communication and clarity on what to do when. I also feel very challenged making the team feel like a team. People communicate with me directly, but rarely do they communicate as a larger team. It's really hard when they don't know each other and there are 20 people so it's hard to feel a connection, especially when there are issues about a program you don't work with
 (5%) 
 
 We should think of goals we want to reach and work towards them as a team and have clear tasks for each role.
 (5%) 
 
 I can't think of anything right now.
 (5%) 
 
 I wish we could have an in person meeting.
 (5%) 
 
 Maybe the sharing part is missing.. The activity log has made it easier but I feel it has also taken away some group emails that might have kept everyone in the loop (but maybe for someone would be more spam.. ). Maybe it would be nice to have some projects to develop within our group? so to stay active?
 (5%) 
 
 Mire talking, collaborating
 (5%) 
 
 A face to face meeting is always appreciated.
 (5%) 
 
 It has been a very long time since we held a meeting!
 (5%) 
 
 Better communication (email correspondence)
 (5%) 
 
 I think we could use the use of calendar planning tools to map out availabilities. I also think we could make more time for feedback of how things are going, and also to set collective expectations of what it means when we lend program support (e.g. how often we should be in contact with the staff, etc.)
 (5%) 
 
 More interaction is needed to ensure team members stay in touch and interested. Right now its only task oriented, so unless there's a job to be done, the team doesn't feel like a team. Maybe an induction (if that doesn't already happen) to sharepoint when team members are added. If it does happen, then maybe a sharepoint FAQ would be helpful.
 (5%) 
 
 Communication
 (5%) 
 
 The coordinator of our team is under trained and needs more support. We have lost a lot of IPP knowledge in the new structure so this will be hard.
 (5%) 
 
 Calls with minutes Clear actions and deadlines - FOLLOW UP
 (5%) 
 

Total: 21

9. As a regional delivery team member, what currently helps you perform your role? What support, tools and resources would you like to keep?

 clear communication from Re-Co and Alt-Re-Co (including links in emails to important documents!)
 (4%) 
 
 I would like to hear more from the Committees and the Governing Board.
 (4%) 
 
 my initial motivation feedback from my assisted PA general belief in CISV some support from fellow team members
 (4%) 
 
 i am finding info from SP (for example on the RTFs). It should be coming from the recos. I find Mach useful and on top of everything but don't believe it's fair to rely on her.
 (4%) 
 
 See above
 (4%) 
 
 * Clarity from our Regional Coordinator on where we are at, what information we have, what we still haven't figured out, etc. When there's no information available - she says it so.
 (4%) 
 
 I like the RDT communication schedule/guide for programs. Its available for each Ed. Programmes RDT on Sharepoint. I like the trainer tools. I like pulling resources off of cisv.org. Sometimes I pull documents off Sharepoint like precamps and programme lists which is good. I love that you can search for people by what role they have on cisv.org. It makes it so easy to email!
 (4%) 
 
 SharePoint is good but we need to provide training, same with GoTo Meeting, I also think we need to have sort of an orientation to the team and how things work and where all the resources are when new members join
 (4%) 
 
 Training Curriculum
 (4%) 
 
 I very much like using sharepoint, it helps me keep track of the programs I'm supporting, reviewing ideas/ comments from other team members, and also having access to the different programs' documents and pre-camps.
 (4%) 
 
 I enjoy the email reminders. That is very helpful.
 (4%) 
 
 - The activity log makes it easier to keep track of someone's programme to reach out out to;
 (4%) 
 
 Documents, checklists, having a snall team within the large group
 (4%) 
 
 Our RM Community on resources, the database of IRFs
 (4%) 
 
 We keep in touch via e-mail!
 (4%) 
 
  Currently, Support from the team and from the past experts. is a big help.
 (9%) 
 
 Support from the Recos, resources as in latest Programmes updates
 (4%) 
 
 It would be great to share training resources especially for those modules that are pretty universal (peace education). It's interesting to see how others approach topics and how we might improve our own training delivery through that.
 (4%) 
 
 Support fro IO is excellent. Sharepoint is great but I don't believe the whole team is very confident/comfortable with its use.
 (4%) 
 
 I am not sure what my role entails other than facilitating TTTs.
 (4%) 
 
 Apatt from Strategc Planning, and because each PA has its specific realities and needs, it is hard to have a packege of materials to be used. I am using a lot of the Promoters Training we had at ARC Mexico, but the work we started there is unfinished (The Promoters Guide) I also feel, as NA Rep, that the Strategic Plan done in Mexico is out there but we have no feedbacks, clear actions and owners for the processes
 (4%) 
 
 Other team members in my region
 (4%) 
 

Total: 23

10. As a regional delivery team member, are there any obstacles that make it difficult for you to perform your role? Please give examples.

 lack of understanding from the NAs/Chapter what our roll is
 (5%) 
 
 contact money constantly changing members, coordinators, info platforms...
 (5%) 
 
 no
 (5%) 
 
 See above
 (5%) 
 
 * Lack of information on what's going on internationally and regionally, in terms of training in all areas of CISV - I don't want to multiply work or do stuff others are doing. This information would help me find new things we could start doing.
 (5%) 
 
 No obstacles.
 (5%) 
 
 People are resistant to SharePoint, people don't respond to stuff, there are too many people to communicate with and chapters don't know when/how to communicate with our team, we try to be proactive, but they often don't respond or don't understand why we are contacting them on top of their chapters and NA
 (5%) 
 
 The coomunication is hard sometimes and since we don't really meet in person it's hard to keep the motivation going.
 (5%) 
 
 Not really.
 (5%) 
 
 N/A
 (5%) 
 
 Not getting responses from NAs/chapters/camps
 (5%) 
 
 just that it's that not easy working virtually
 (5%) 
 
 Sometimes it is difficult to get contact with the NA that I am helping! I do not know in what way this can be helped from anyone else, I just have to continue trying...
 (5%) 
 
 none
 (10%) 
 
 The lack of communication from our Recos
 (5%) 
 
 Not in particular. I actually feel that I could be doing more but I'm not sure where to step in!
 (5%) 
 
 None. Just regular "life" time constraints.
 (5%) 
 
 The distance prevents me from working with the team very often in person.
 (5%) 
 
 Communication and Follow up are the worst obstacles
 (5%) 
 

Total: 20

11. As a regional delivery team member, what do you need to help you perform your role better? What additional support, tools/resources, and/or working practices do you need?

 responses from the NA/Chapter/Planner/Director
 (5%) 
 
 More meetings, virtual ou live meetings.
 (5%) 
 
 contact meeting with coordination clear guidance probably attend a BEAM meeting
 (5%) 
 
 I can not drop everything and respond to CISV at a moments notice. Neither are RM participants. We need 4 months heads up. I appreciate we can't confirm until numbers are in. I'm talking about heads up, planning, confirmation of who's doing what, etc.
 (5%) 
 
 See above.
 (5%) 
 
 - Sharepoint!
 (5%) 
 
 Let us know when there are new tools even if they are for other CISV uses besides programmes. It would be good to make some youtube tutorials about how to use the cisv.org website. I showed my last training group how I use it and they were SHOCKED by the features. We should be training people how to use the site and what they can do with it. Maybe you could make some videos on Sharepoint too. But perhaps don't load them to youtube so that they are kept "within" the organization. Could someone update the crisis management document? I don't think its been updated in many years.
 (5%) 
 
 more time, more enthusiasm from team members, more confirmation that we are actually helping chapters
 (5%) 
 
 a meeting would help to find a place in a team of motivated people.
 (5%) 
 
 If there's a shared FAQ document for each program, that would be very useful to resort to.
 (5%) 
 
 N/A
 (5%) 
 
 Something that will make the support role feel relevant to staff/coordinators in NAs/chapters. As is now it's onky the really difficult cases that need support, the rest don't seem to see thr need to even respond
 (5%) 
 
 Can't think of anything right now
 (5%) 
 
 I just need to know if there are deadlines that need to be met and if I am not performing to the satisfaction-level that should be set for the task.
 (5%) 
 
 It would be good if we can have more tools and guidelines for training for Mosaic programme. Feedback on the completed Mosaic projecgts. If successful - share the best parts, what made it successful. If not successful - what was the cause? This kind of report should be circulated so all the other experts can learn from it.
 (9%) 
 
 Support from the Recos, resources as in latest Programmes updates
 (5%) 
 
 A clear set of tasks for the year or even for a particular period. Since we're volunteers and during some parts of the year we are too busy for CISV, we could use a shifting kind of schedule wherein we tag-team with a partner. I'd just like a clear set of deliverables or expectations for myself as a team member within the context of a specific region. Terms of Reference are nice to know what we're supposed to be doing as a team. But I am sometimes unsure as to what I've been engaged to do one RTF season is done.
 (5%) 
 
 Integrate the directory (and anything else that isn't already integrated) into sharepoint instead of being on mycisv. Online storage for team files and templates (instead of team members having locally stored documents from which they work off of). Auto email reminders to team members from sharepoint calendar.
 (5%) 
 
 Someone to ask me to do something until that happens I don't know what additional support or tools I need.
 (5%) 
 
 I think that maybe forms of feedback/follow up would help. That would help also for us to know what our peers are doing in other PAs
 (5%) 
 
 More resources, examples of best practices, ideas
 (5%) 
 

Total: 22

12. Anything else you want to let us know?

 nothing going on as a team in the EAMEA region regional delivery team for chapter development for about 5 months now
 (6%) 
 
 Thank you!
 (12%) 
 
 ..sorry, I'm planning to leave!
 (6%) 
 
 Have a great meeting! And keep us updated ;)
 (6%) 
 
 If there is any way to make sure there's strong internet at training sites, that would be great!
 (6%) 
 
 I just got my role assigned and we have a skype meeting pending so I can receive all the information required.
 (6%) 
 
 Honestly, I feel like this is just too big of a role. I have tried to put the time and energy into that is needed, but I just don't have enough of either to really make this as successful as I want it to be. We've had some progress, but I don't feel like we are where we could be. I'm very frustrated by the lack of coordination with the other Americas RDTs even though we have had very productive time when being together.
 (6%) 
 
 thank you
 (6%) 
 
 I do wish we could have one in person meeting.
 (6%) 
 
 None
 (6%) 
 
 I think that Lotta is a great ReCo :)
 (6%) 
 
  Working well at the moment just needs some improvement as mentioned above.
 (12%) 
 
 I'm not at all sure what to do with SharePoint!
 (6%) 
 
 I am eager to do more and be more involved!
 (6%) 
 
 Communication is really not working in the team
 (6%) 
 

Total: 17